Complaints as a Risk Management Tool
11 April and 21 November 2019
This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.
Speaker Resources
John Vines OAM, Chair, Professional Standards Councils
Fiona Brown, Chief Executive Officer, SOCAP
Fiona McLeay, Victorian Legal Services Commissioner
Nicole Cullen, Director, Cullaborate