News and Publications

Complaints as a Risk Management Tool

11 April and 21 November 2019

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.

Speaker Resources

John Vines OAM, Chair, Professional Standards Councils

Fiona Brown, Chief Executive Officer, SOCAP

 

Fiona McLeay, Victorian Legal Services Commissioner

Nicole Cullen, Director, Cullaborate

The Professional Standards Councils acknowledge, respect and value Aboriginal peoples as the Traditional Custodians of the lands on which we live, walk and work. We pay our respects to Elders past, present and future.