News and publications
Professional Standards Forums
Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes.
Details for the next Professional Standards Forum will be posted on the Latest News section of this website.
View resources and recordings from previous Forums below.
Innovation in complaints systems
This Forum featured presentations from an expert panel on the theme of innovation in complaints systems, followed by a workshop on complaints systems: your lever to innovation, led by Nicole Cullen.
20 October 2022
Responding to risk – insurance and improvement strategies
This Professional Standards Forum provided the opportunity for over 70 delegates from across Australia to hear from an expert panel on the topic of ‘Responding to risk – insurance and improvement strategies’.
7 April 2022
Continuing professional development in the regulation of professional standards
This Forum featured presentations from a panel on the role of continuing professional development in professional standards and regulatory systems for assuring the ongoing competence of practitioners for better consumer protection.
14 October 2021
Trust and Confidence: Responding to Community Expectations
This Forum featured presentations from a panel on the role of community engagement to build trust and confidence in professional standards regulation, followed by case study workshop sessions led by Peter Gartlan and Jane Eldridge.
15 April 2021
Putting the Consumer First in Ethics
This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher.
15 October 2020
Complaints as a Risk Management Tool
This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.
11 April and 21 November 2019