20 October 2022
This Forum featured presentations from an expert panel on the theme of innovation in complaints systems, followed by a workshop on complaints systems: your lever to innovation, led by Nicole Cullen.
Click on the video below to view highlights from the October 2022 Forum.
Click on the video below to watch a recording of the panel session of the Forum, featuring presentations from John Vines OAM, Andreas Heger and Professor Marie Bismark.
John Vines OAM, Chair – Professional Standards Councils
Andreas Heger, Executive Director of the NSW Bar Association
Professor Marie Bismark, University of Melbourne
Nicole Cullen, Society of Consumer Affairs Professionals