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Protecting consumers by improving professional standards.
Professional Standards Forums

Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes. 

Details for the next Professional Standards Forum will be posted on the Latest News section of this website. 

View resources and recordings from previous Forums below.  

 

Putting the Consumer First in Ethics - 15 October 2020

This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher. 

Panel Session

Click on the video below to watch a recording of the panel session, featuring presentations from Dr Justine Rogers, Ms Rachel Webber and Dr Rory Gallagher, with concluding remarks from the Chair of the Professional Standards Councils, Mr John Vines OAM. 

Speaker Resources

Dr Justine Rogers, Senior Lecturer, UNSW Law and Deputy-Director of Law Society of New South Wales Future of Law and Innovation in the Profession (flip) research stream

Rachel Webber, Professional Standards Councils Member for Western Australia

Dr Rory Gallagher, Managing Director, Australia and Asia-Pacific, The Behavioural Insights Team

 

Complaints as a Risk Management Tool - 11 April and 21 November 2019

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.

Speaker Resources

John Vines OAM, Chair, Professional Standards Councils

Fiona McLeay, Victorian Legal Services Commissioner

Nicole Cullen, Director, Cullaborate