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Protecting consumers by improving professional standards.
Professional Standards Forums Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes.
Details for the next Professional Standards Forum will be posted on the Latest News section of this website.
View resources and recordings from previous Forums below.
Putting the Consumer First in Ethics - 15 October 2020
This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher.
Panel Session
Click on the video below to watch a recording of the panel session, featuring presentations from Dr Justine Rogers, Ms Rachel Webber and Dr Rory Gallagher, with concluding remarks from the Chair of the Professional Standards Councils, Mr John Vines OAM.
Speaker Resources
Dr Justine Rogers, Senior Lecturer, UNSW Law and Deputy-Director of Law Society of New South Wales Future of Law and Innovation in the Profession (flip) research stream
- Justine Rogers and Deborah Hartstein, 'The Value of Contemporary Associations' (2018)
- Justine Rogers and Deborah Hartstein, 'You, Us and Them: The Multiple Projects of the New South Wales Law Society' (2019) 45(3) Monash University Law Review (advance)
- Deborah Hartstein and Justine Rogers, 'Professional Associations as Regulators: an interview study of the Law Society of New South Wales' (2019) 22 (1-2) Legal Ethics 49-88
Rachel Webber, Professional Standards Councils Member for Western Australia
Dr Rory Gallagher, Managing Director, Australia and Asia-Pacific, The Behavioural Insights Team
Complaints as a Risk Management Tool - 11 April and 21 November 2019
This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.
Speaker Resources
John Vines OAM, Chair, Professional Standards Councils
Fiona McLeay, Victorian Legal Services Commissioner
Nicole Cullen, Director, Cullaborate