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Professional Standards Forums

Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes. 

Details for the next Professional Standards Forum will be posted on the Latest News section of this website. 

View resources and recordings from previous Forums below.  

 

Trust and Confidence: Responding to Community Expectations
15 April 2021

This Forum featured presentations from a panel on the role of community engagement to build trust and confidence in professional standards regulation, followed by case study workshop sessions led by Peter Gartlan and Jane Eldridge. 

Panel Session

View a recording of the panel session, featuring presentations from Andrew Lumsden, Lauren Solomon and Kristen Wydell, a question and answer session with the panel, and concluding remarks from the Chair of the Professional Standards Councils, John Vines OAM. 

Workshop Session

View a recording of the workshop session, featuring presentations from Peter Gartlan and Jane Eldridge, followed by a presentation on the value of communities of practice by Rupert Grayston. 

Special Presentation - UK Legal Services Board

The Professional Standards Councils are pleased to share a presentation by the UK Legal Services Board on practices to enhance consumer-focused regulation. The presentation is in response to the invitation extended to the UK Legal Services Board to speak to the Councils’ April 2021 Forum topic of ‘Trust and confidence: Responding to community expectations’. 

The UK Legal Services Board’s Head of Policy Development and Research, Steve Brooker, shares their consumer-focused strategy for legal services to better meet society’s needs.

Speaker Resources

Andrew Lumsden, Deputy Chair and Member for NSW, Professional Standards Councils

Lauren Solomon, CEO, Consumer Policy Research Centre

Kristen Wydell, General Manager Professional Standards, Chartered Accountants Australia and New Zealand (CA ANZ)

Peter Gartlan, Independent chair of Consumer Advisory Panel, Australian Financial Complaints Authority

 

Jane Eldridge, State Manager New South Wales, Australian Health Practitioner Regulation Agency (Ahpra) 

Rupert Grayston, Chief Executive Officer, Australian Computer Society

 

 

Putting the Consumer First in Ethics
15 October 2020

This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher. 

Panel Session

View a recording of the panel session, featuring presentations from Dr Justine Rogers, Ms Rachel Webber and Dr Rory Gallagher, with concluding remarks from the Chair of the Professional Standards Councils, Mr John Vines OAM. 

Speaker Resources

Dr Justine Rogers, Senior Lecturer, UNSW Law and Deputy-Director of Law Society of New South Wales Future of Law and Innovation in the Profession (flip) research stream

Rachel Webber, Professional Standards Councils Member for Western Australia

Dr Rory Gallagher, Managing Director, Australia and Asia-Pacific, The Behavioural Insights Team

 

Complaints as a Risk Management Tool
11 April and 21 November 2019

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.

Speaker Resources

John Vines OAM, Chair, Professional Standards Councils

Fiona Brown, Chief Executive Officer, SOCAP

 

Fiona McLeay, Victorian Legal Services Commissioner

Nicole Cullen, Director, Cullaborate